Case Studies

Deployments that moved the number

Representative engagements across every industry we work in — the list below is illustrative, not exhaustive. Figures are typical of results achieved and are confirmed per client under NDA.

Discuss your use case

TelecomBankingInsuranceManufacturingEnergy & UtilitiesHealthcare & Life SciencesRetail & E-commerceLogistics & Supply ChainTechnology & SaaSTravel & HospitalityReal Estate & InfrastructurePublic Sector & Educationand more

Telecom

62%

contacts self-served

Omnichannel support agents for a national operator

Challenge: Millions of monthly contacts across web, IVR and email with inconsistent answers and long queue times.
Solution: Chatrly Omni AI deployed across web chat, voice and inbox, grounded in tariff, billing and network knowledge.
Outcome: Routine intents resolved without an agent, with clean hand-off for complex cases.

Financial Services

1 day

reporting cycle, from 9

Governed conversational analytics for a large bank

Challenge: Branch and product metrics lived in disconnected reports with conflicting definitions.
Solution: Promplytics AI unified the data foundation and exposed natural-language querying over certified metrics.
Outcome: Leadership moved from weekly decks to live questions answered in seconds.

Manufacturing

-48%

mean time to restore

Autonomous ops for a multi-plant group

Challenge: Repetitive plant IT and OT incidents consumed the operations team's capacity.
Solution: PromptOps correlated telemetry, identified root cause and executed approved remediation runbooks.
Outcome: Fewer escalations and measurable uptime improvement on critical lines.

Retail

content throughput

Generative product and service content at scale

Challenge: Catalogue and service content could not keep pace with assortment changes.
Solution: Generative content pipeline with brand guardrails, review workflow and human sign-off.
Outcome: Consistent content across channels with editorial control retained.

Healthcare

100%

sites remediated pre-rollout

Copilot-ready Microsoft 365 for a hospital network

Challenge: Sensitive clinical content sprawled across sites with over-broad permissions.
Solution: Information architecture rebuild, Purview labelling and DLP, then a staged Copilot rollout by department.
Outcome: Copilot enabled without exposing restricted clinical records.

Technology

-35%

time to first commit

Engineering copilot on internal knowledge

Challenge: New engineers spent days locating architecture context and runbooks.
Solution: RAG assistant over code, design docs and incident history, embedded in Teams.
Outcome: Onboarding and incident response accelerated across squads.

How we measure

Baselines agreed before we build

Every engagement starts by naming the metric that must move and how it will be measured, so value is evidenced rather than asserted.

Explore the Chatrly AI Suite

Three platforms, one agentic foundation. See how Omni AI, Promplytics AI and PromptOps work together inside your enterprise.

Explore Chatrly